Recently had to replace a toilet and my girlfriend had a reference to Quail as she had used them in the past. I was happy from the front Customer Service people to the work and skillz of the plumber. I believe they went above and beyond for me/us just because that is the way they work. NOTE: Value was not a 5 only because I do not personally have the ability to reference other plumbers or there cost to service. AKA, I thought the pricing was fair and will use there service again.